What services can you expect
from our agents?

  • Before you buy a policy

    Our agents will assist you in choosing the right insurance plan and explain everything that you need to know.

    Assist you in choosing the right insurance plan
    • Go through the Customer Fact Find form with you to understand your insurance needs and financial goals.
    • Recommend suitable insurance plan(s) after assessing your needs.
    Explain product features
    • Explain product features, benefits payable, exclusions, premiums and charges.
    • Provide Product Disclosure Sheet to assist you in making informed decision and to facilitate comparison.
  • When you’ve decided to buy a policy

    On top of helping you with the policy application, our agents will ensure that you understand your policy’s terms and conditions.

    Assist you with the policy application
    • Explain the importance of answering the questions in the proposal form fully and accurately.
    • Submit your application for underwriting after you have signed the proposal form.
    • Arrange for medical examination with one of our panel clinics, if required.
    • Provide information on making a nomination to ensure policy moneys are received by your beneficiaries in the event of death.
    Explain the policy terms and conditions
    • Your policy document will be delivered to you (by hand or via post) within 21 days.
    • Go through the policy terms and conditions with you to ensure that it is the plan you have selected and purchased.
  • During the term of your policy

    From policy modifications and renewals to making a claim, our agents will be there to guide you through all necessary processes.

    Continuous policy servicing
    • Assist in renewal of policy.
    • Provide continuous service e.g. policy modifications, change of address and frequency of premium payments. Should your agent leave the Company, we will appoint a new agent to service you.
    Assist you in making a claim
    • Guide you through the standard procedures on how to file an insurance claim.
  • How to check our agents registration status Online

    Check our agents registration status via online

    • Visit the Know Your Agent webpage on the Life Insurance Association of Malaysia (LIAM) website at www.liam.org.my.

    • Key in the agent’s MyKad, Old IC or LIAM No. and click ‘Search’.

    • If the agent is registered, his/her authorisation information will appear in the search results.

  • How to check our agents registration status through SMS

    Check our agents registration status via SMS

    • Type LIAMENQ<space><language><space><identification type><space><identification number> and send it to 63633

    • For example, type “LIAMENQ E A 881212115168” if you want to check the agent’s registration status with his/her MyKad No. and receive results in English.

    • The available short codes are as follows:
      • Language: E – English, M – Bahasa Malaysia, C – Chinese
      • Identification type: A – MyKad / Old IC No., B – LIAM No.
  • DOWNLOAD SERVICE GUIDE

    Download this Service Guide in Portable Document Format.

What services can you expect
from our BSN partner?

  • Before you buy a policy

    Our insurance specialists will assist you in choosing the right insurance plan and explain everything that you need to know.

    Assist you in choosing the right insurance plan
    • Go through the Customer Fact Find form with you to understand your insurance needs and financial goals.
    • Recommend suitable insurance plan(s) after assessing your needs.
    Explain product features
    • Explain product features, benefits payable, exclusions, premiums and charges.
    • Provide Product Disclosure Sheet to assist you in making informed decision and to facilitate comparison.
  • When you’ve decided to buy a policy

    On top of helping you with the policy application, our insurance specialists will ensure that you understand your policy’s terms and conditions.

    Assist you with the policy application
    • Explain the importance of answering the questions in the proposal form fully and accurately.
    • Submit your application for underwriting after you have signed the proposal form.
    • Arrange for medical examination with one of our panel clinics, if required.
    • Provide information on making a nomination to ensure policy moneys are received by your beneficiaries in the event of death.
    Explain the policy terms and conditions
    • Your policy document will be delivered to you (by hand or via post) within 21 days.
    • Go through the policy terms and conditions with you to ensure that it is the plan you have selected and purchased.
  • During the term of your policy

    From policy modifications and renewals to making a claim, our insurance specialists will be there to guide you through all necessary processes.

    Continuous policy servicing
    • Assist in renewal of policy.
    • Provide continuous service e.g. policy modifications, change of address and frequency of premium payments. Should your agent leave the Company, we will appoint a new agent to service you.
    Assist you in making a claim
    • Guide you through the standard procedures on how to file an insurance claim.
  • Download Service Guide

    Download this BSN Service Guide in Portable Document Format.

What services can you expect
from our POS partner?

  • Before you buy a policy

    Our sales representatives will assist you in choosing the right insurance plan and explain everything that you need to know.

    Assist you in choosing the right insurance plan
    • Go through the Customer Fact Find form with you to understand your insurance needs and financial goals.
    • Recommend suitable insurance plan(s) after assessing your needs.
    Explain product features
    • Explain product features, benefits payable, exclusions, premiums and charges.
    • Provide Product Disclosure Sheet to assist you in making informed decision and to facilitate comparison.
  • When you’ve decided to buy a policy

    On top of helping you with the policy application, our sales representatives will ensure that you understand your policy’s terms and conditions.

    Assist you with the policy application
    • Explain the importance of answering the questions in the proposal form fully and accurately.
    • Submit your application for underwriting after you have signed the proposal form.
    • Arrange for medical examination with one of our panel clinics, if required.
    • Provide information on making a nomination to ensure policy moneys are received by your beneficiaries in the event of death.
    Explain the policy terms and conditions
    • Your policy document will be delivered to you (by hand or via post) within 21 days.
    • Go through the policy terms and conditions with you to ensure that it is the plan you have selected and purchased.
  • During the term of your policy

    From policy modifications and renewals to making a claim, our sales representatives will be there to guide you through all necessary processes.

    Continuous policy servicing
    • Assist in renewal of policy.
    • Provide continuous service e.g. policy modifications, change of address and frequency of premium payments. Should your agent leave the Company, we will appoint a new agent to service you.
    Assist you in making a claim
    • Guide you through the standard procedures on how to file an insurance claim.
  • Download Service Guide

    Download this POS Service Guide in Portable Document Format.