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Insurance can be confusing. Questions can come in many forms. What insurance is right for me? How do I make a claim? How to make a nomination? A Google search may not always be enough as insurance plans can vary due to fitting different needs. Queries can be personal. So customers turn to insurance Customer Care. Even then, their problems might not end there. Here are some of the top problems faced by customers in insurance Customer Care. a) Limited working hours Working customers are usually busy during these hours and may have to use their break time to reach out.  b) Slow response