We are now FWD Insurance Berhad.
For more information click here. For Takaful, please visit fwd.com.my. We are in the process of transitioning to the FWD website. Stay tuned for our brand new look! Customer Web Portal is not available from 23 September, 10pm to 24 September, 12am. If you have any enquiries, kindly email us at firstname.lastname@example.org.
Insurance can be confusing. Questions can come in many forms. What insurance is right for me? How do I make a claim? How to make a nomination? A Google search may not always be enough as insurance plans can vary due to fitting different needs. Queries can be personal. So customers turn to insurance Customer Care. Even then, their problems might not end there. Here are some of the top problems faced by customers in insurance Customer Care.
a) Limited working hours
Working customers are usually busy during these hours and may have to use their break time to reach out.
b) Slow response