
1. Talk to Us and We'll Do Our Best to Help
Let us understand your concerns by speaking to our Customer Service consultants, and we’ll do everything we possibly can to help.
Call us at 1300 88 5456 (Local)

2. File a Complaint If the Issue Remains Unresolved
In the event that you do not receive the support you expect from our Customer Service consultants, kindly raise the issue to one of our Complaints Unit personnel (more info below).
Depending on the issue, you may be asked to file a written complaint. Our Complaints Unit will take responsibility to review and process your case fairly and objectively.

3. Request for Further Investigation If Necessary
For claim-related issues, you may request for an official “final decision” letter from us if you’re not satisfied with our review and/or final verdict.
Submit a formal complaint to the Ombudsman for Financial Services or Bank Negara Malaysia (more info below).