ANNOUNCEMENT - New Operating Hours for Walk-In Customers at Branches

Dear Valued Customers,

In line with the latest Movement Control Order, please be informed that our branches in affected states will observe revised operating hours for walk-in customers from 8:30am-3:00pm on their respective working days. 

However, we strongly encourage all our customers to stay home and keep in touch with us via electronic communication.

We are still here for you. You can reach us on the following channels:

• For policy or claims related enquiries, Live Chat with us or email us at macustomerservice@gibraltarbsn.com. 
• To obtain basic information on branch locations, list of panel hospitals, performance of investment-linked funds, or download forms, please WhatsApp +603-2299 2477 to engage GINA, our automated ChatBot.
• To check on your policy information, please access our Customer Web Portal here.

We urge you to stay home and abide by the Government’s directives during this time. Please maintain good personal hygiene and seek immediate medical attention if you are unwell.

Keep calm and stay safe.