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ANNOUNCEMENT - Reopening of Kota Kinabalu Branch & New Operating Hours

13 Nov 2020
Gibraltar BSN

Dear Valued Customers, 

Please be informed that our Kota Kinabalu branch will be reopened for business on 16 November. The branch will open daily (Monday to Friday) from 8:30 am - 5:30 pm. 

However, we strongly encourage all our customers to stay home and keep in touch with us via electronic communication.

You can reach us on the following channels:

  • For policy or claims related enquiries, email us at
  • To obtain information on branch locations, list of panel hospitals, performance of investment-linked funds, or download forms, please text +603-2299 2477 to engage GINA, our automated ChatBot.  
  • To check on your policy information, please access our Customer Web Portal at our website

We urge you to stay home and abide by the Government’s directives during this time. Please maintain good personal hygiene and seek immediate medical attention if you are unwell. 

Keep calm and stay safe.