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ANNOUNCEMENT - Temporary Closure of Branch in Kota Kinabalu

07 Oct 2020
Gibraltar BSN Temporary Closure of Branch in Kota Kinabalu Announcement

Dear Valued Customers and Business Partners, 

Due to the surge of Covid-19 cases in Sabah, our branch in Kota Kinabalu will be temporarily closed until 9 October 2020 as we are conducting a thorough sanitisation of the premises for the safety of our customers. 

Starting from 12 October 2020, the operating hours at our Kota Kinabalu branch will also be revised to 8:30am-4:30pm from Monday to Friday. 

We strongly encourage all our Sabahan customers to stay home and keep in touch with us via electronic communication. Please contact us on the following channels:

  • For policy or claims related enquiries, email us at
  • To obtain information on branch locations, list of panel hospitals, performance of investment-linked funds, or download forms, please text +603-2299 2477 to engage GINA, our automated ChatBot.  
  • To check on your policy information, please access our Customer Web Portal at our website

We urge you to stay home and abide by the Government’s directives during this time. Please maintain good personal hygiene and seek immediate medical attention if you are unwell. 

Keep calm and stay safe!