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ANNOUNCEMENT - Limited Operating Hours for Branches

10 Apr 2020
Gibraltar BSN

Dear Valued Customers, 

Please be informed that our branches in Ipoh, Kota Bharu, Kota Kinabalu, and Kuching will observe limited operating hours during the extended Movement Control Order

The new operating hours are as below:

Branch Operating Hours
Kota Bharu Monday and Thursday 8:30am - 2:30pm
Ipoh, Kota Kinabalu, and Kuching Tuesday and Friday 8:30am - 2:30pm


The rest of our branches across Malaysia remain open to serve you from 8:30am-2:30pm on their respective working days. 

We strongly encourage all our customers to stay home and keep in touch with us via electronic communication. You can reach us on the following channels:

  • For policy or claims related enquiries, email us at
  • To obtain basic information on branch locations, list of panel hospitals, performance of investment-linked funds, or download forms, please WhatsApp to +603-2298 2477 to engage GINA, our automated ChatBot.   
  • To check on your policy information, please access our Customer Web Portal.

We urge you to stay home and abide by the Government’s directives during this time. Please maintain good personal hygiene and seek immediate medical attention if you are unwell. 

Keep calm and stay safe.