Revised Operating Hours During Ramadan

Dear Valued Customers and Business Partners, 

Please take note that during the Holy Month of Ramadan, our branches in Ipoh, Kota Bharu, and Johor Bahru will observe revised operating hours from 8:30am-4:45pm, Monday - Friday. This will remain in effect until 17 May 2021. The rest of our nationwide branches remain open from 8:30am-5:30pm on their respective working days. Please click here for their locations. 

We strongly encourage all our customers to stay home and keep in touch with us via electronic communication.

We are still here for you. You can reach us on the following channels:

• For policy or claims related enquiries, Live Chat with us at www.gibraltarbsn.com or email us at customerservice@gibraltarbsn.com.
• To obtain basic information on branch locations, list of panel hospitals, performance of investment-linked funds, or download forms, please text +603-2299 2477 to engage GINA, our automated ChatBot. 
• To check on your policy information, please access our Customer Web Portal.

We urge you to stay home and abide by the Government’s directives during this time. Please maintain good personal hygiene and seek immediate medical attention if you are unwell.

Keep calm and stay safe!