ANNOUNCEMENT: Temporary Closure of Branches in Ipoh, Kuching, Kota Kinabalu, and Kota Bharu

Dear Valued Customers and Business Partners,

 
Please be informed that our branches in Ipoh, Kuching, Kota Kinabalu, and Kota Bharu will be temporarily closed until the end of Movement Control Order. The rest of our branches remain open from 8:30am-2:30pm on their respective working days. Please visit our website for their locations. 

We strongly encourage all our customers to stay home and keep in touch with us via electronic communication. 

We are still here for you. You can reach us on the following channels:

• For policy or claims related enquiries, email us at customerservice@gibraltarbsn.com. 
• To obtain basic information on branch locations, list of panel hospitals, performance of investment-linked funds, or download forms, please WhatsApp +603-2298 2477 to engage GINA, our automated ChatBot.  
• To check on your policy information, please access our Customer Web Portal.

We urge you to stay home and abide by the Government’s directives during this time. Please maintain good personal hygiene and seek immediate medical attention if you are unwell. 

Keep calm and stay safe!