What Service guide you can expect from us?
Our agents will assist you in choosing the right insurance plan and explain everything that you need to know.
Assist you in choosing the right insurance plan
- Go through the Customer Fact Find form with you to understand your insurance needs and financial goals.
- Recommend suitable insurance plan(s) after assessing your needs.
Explain product features
- Explain product features, benefits payable, exclusions, premiums and charges.
- Provide Product Disclosure Sheet to assist you in making informed decision
On top of helping you with the policy application, our sales representatives will ensure that you understand your policy’s terms and conditions.
Assist you with the policy application
- Explain the importance of answering the questions in the proposal form fully and accurately.
- Submit your application for underwriting after you have signed the proposal form.
- Arrange for medical examination with one of our panel clinics, if required.
- Provide information on making a nomination to ensure policy moneys are received by your beneficiaries in the event of death.
Explain product features
- Explain product features, benefits payable, exclusions, premiums and charges.
- Provide Product Disclosure Sheet to assist you in making informed decision
From policy modifications and renewals to making a claim, our agents will be there to guide you through all necessary processes.
Continuous policy servicing
- Assist in renewal of policy.
- Provide continuous service e.g. policy modifications, change of address and frequency of premium payments. Should your agent leave the Company, we will appoint a new agent to service you.
Assist you in making a claim
- Guide you through the standard procedures on how to file an insurance claim.
Check our agents registration status via online
- Visit the Know Your Agent webpage on the Life Insurance Association of Malaysia (LIAM) website at www.liam.org.my.
- Key in the agent’s MyKad, Old IC or LIAM No. and click ‘Search’.
- If the agent is registered, his/her authorisation information will appear in the search results.
Download this Service Guide.
Our agents will assist you in choosing the right insurance plan and explain everything that you need to know.
Assist you in choosing the right insurance plan
- Go through the Customer Fact Find form with you to understand your insurance needs and financial goals.
- Recommend suitable insurance plan(s) after assessing your needs.
Explain product features
- Explain product features, benefits payable, exclusions, premiums and charges.
- Provide Product Disclosure Sheet to assist you in making informed decision
On top of helping you with the policy application, our sales representatives will ensure that you understand your policy’s terms and conditions.
Assist you with the policy application
- Explain the importance of answering the questions in the proposal form fully and accurately.
- Submit your application for underwriting after you have signed the proposal form.
- Arrange for medical examination with one of our panel clinics, if required.
- Provide information on making a nomination to ensure policy moneys are received by your beneficiaries in the event of death.
Explain the policy terms and conditions
- Your policy document will be delivered to you (by hand or via post) within 21 days.
- Go through the policy terms and conditions with you to ensure that it is the plan you have selected and purchased.
From policy modifications and renewals to making a claim, our agents will be there to guide you through all necessary processes.
Continuous policy servicing
- Assist in renewal of policy.
- Provide continuous service e.g. policy modifications, change of address and frequency of premium payments. Should your agent leave the Company, we will appoint a new agent to service you.
Assist you in making a claim
- Guide you through the standard procedures on how to file an insurance claim.
Download this BSN Service Guide.
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