Integrated Health Plans (Malaysia) Sdn Bhd ("IHP") is Gibraltar BSN’s new Third-Party Administrator ("TPA") engaged to manage the Company’s Individual Medical & Employee Benefit Policy medical claims. 

When authorised by Gibraltar BSN, IHP will guarantee and pay the Insured’s medical expenses incurred during Hospitalisation according to the policy terms and conditions. 

However, this value-added service is only available to the Insured after the TPA has verified the status of the Insured’s medical insurance policy, confirmed the eligibility of the Insured, and ascertained that the Insured’s medical condition for Hospitalisation does not fall under any exclusions.

IHP will manage Gibraltar’s Individual Medical & Employee Benefit policies effective 1 February 2021. 

No, there will be no changes to your existing policy coverage. 

No, there will be no changes to the admission or medical claims process. 

The list of panel hospitals has been widened to include more hospitals. Please refer to the list here.

The Medical App will contain your e-Medical Card and will allow you to view the claims that you have made. 

Please refer to the Medical App guide here.

Your current physical Medical Card is no longer valid as we now have a new Third-Party Administrator ("TPA"). Please download the Medical App to access your new e-Medical Card. 

Yes. Please download your new e-Medical Card from the Medical App. 

If you would like to apply for a physical Medical Card, please contact our Customer Careline at 1300-22-6262 or email us at customerservice@gibraltarbsn.com. 

Information such as full name, policy number, delivery address, and contact number is required to complete the application. Please note that the physical card is available at RM5.00 after 1 April 2021. 

You may present your NRIC to our Panel providers during cashless admission. If you have any problems, please contact IHP at 1800-82-0156 or email to gibbsn.enquiry@ihpmy.com. 

Please contact our Customer Careline and report the loss of the physical card. We recommend that you download the Medical App to receive your e-Medical Card. 

If you wish to have a physical card, please contact our Customer Careline at 1300-22-6262 or email us at customerservice@gibraltarbsn.com. Please note that RM10 will be charged for subsequent physical Medical Card reprinting. 

No. If you are the policy owner of these 4 policies, you may download the Medical App on one mobile phone. You may access all your dependents’ e-Medical Cards by using your NRIC and Password as login credentials. 

For elective admission assistance, please contact IHP at 1800-82-0156 or email to gibbsn.enquiry@ihpmy.com. IHP shall provide guidance accordingly. 

Once your insurance application is approved, you will receive communication via digital or post from Gibraltar BSN within 3-5 working days with a guide on how to download the Medical App. Alternatively, you may refer to here.

Yes. In fact, you may access your e-Medical Card within 3-5 working days after your insurance application is approved.   

No. For non-accident admission, the cashless facility is only available after the 30-day waiting period.

The User ID is your NRIC number and the Password is your date of birth.

Example for NRIC no. 900201-88-8888:

User ID: 900201888888

Password: 01/02/1990

Please reach out to your servicing agent. Alternatively, you may contact our Customer Careline at 1300-22-6262 or email us at customerservice@gibraltarbsn.com. 

For hospitalisation assistance, you may contact IHP at 1800-82-0156 or email to gibbsn.enquiry@ihpmy.com.