New IHP Health Concierge App

Integrated Health Plans (Malaysia) Sdn Bhd ("IHP") is Gibraltar BSN’s appointed Third-Party Administrator ("TPA") engaged to manage the Company’s Individual Medical & Employee Benefit Policy medical claims. 

The new app will feature an exciting design that makes it easier for you to access your information as well as enable service requests such as e-claims*, request for request for Guarantee Letter (GL) via Chat Bot. 

*Terms and Conditions apply. 

You may refer to the Medical App guide (Register and/or Login to your IHP App) here.

Please be informed that IHP medical app (old) will be discontinues with effect from 30 April 2023. Please remove, delete the old app. We are launching a new mobile application “IHP Health Concierge” on 15 March 2023 to better support your medical insurance policy with us. 

You may download the new IHP Health Concierge Medical App here:

For better experience of digital services, we recommend you the latest operating systems updated on your mobile devices i.e. iOS 12 and above, and Android 8 (API 26) and above.

Your current physical Medical Card is no longer valid as we now have a new Third-Party Administrator ("TPA"). Please download the Medical App to access your new e-Medical Card. 

Please contact our Customer Careline at 1300-22-6262 or email us at customerservice@gibraltarbsn.com for further guidance. 
 

You may present your NRIC to our Panel providers during cashless admission. If you have any problems, please contact IHP at 1800-82-0156 or email to gibbsn.enquiry@ihpmy.com. 

Please contact our Customer Careline and report the loss of the physical card. We recommend that you download the Medical App to receive your e-Medical Card. 

If you wish to have a physical card, please contact our Customer Careline at 1300-22-6262 or email us at customerservice@gibraltarbsn.com. Please note that RM10 will be charged for subsequent physical Medical Card reprinting. 

You may access your dependent’s their e-Medical Cards and related information by using dependent’s NRIC (without hyphen) and Password as login credentials. 

The User ID is your NRIC number and the Password is your date of birth.

Example for NRIC no. 900201-88-8888:

User ID: 900201888888

Password: 01/02/1990

For medical claims more than RM2,000.00, you are advised to submit the claims via our servicing agent, head office or our nearest branches.

Please retain these documents for at least 6 months from the day you submitted via E claims submission. You may be required to produce the relevant documents for our further assessment upon request. 

For elective admission assistance, please contact IHP at 1800-82-0156 or email to gibbsn.enquiry@ihpmy.com. IHP shall provide guidance accordingly. 

Once your insurance application is approved, you will receive communication via digital or post from Gibraltar BSN within 3-5 working days with a guide on how to download the Medical App. 

You may access your e-Medical Card within 3-5 working days after your insurance application is approved. 

No. For non-accident admission, the cashless facility is only available after the 30-day waiting period.

Please reach out to your servicing agent. Alternatively, you may contact our Customer Careline at 1300-22-6262 or email us at customerservice@gibraltarbsn.com. 

For hospitalisation assistance, you may contact IHP at 1800-82-0156 or email to gibbsn.enquiry@ihpmy.com.